Privacy Policy

This Privacy Policy explains how Ascentris Limited (“we”, “us”, “our”) collects, uses, discloses, and protects your information when you use our mobile application and related services (“the App” or “Service”).
By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our services. The information we collect includes:
a. Personal Information

• Name, email address, phone number, and user credentials
• Billing or payment details (if applicable)

b. Device & Usage Data

• Device type, operating system, unique device identifiers
• App usage data, such as session activity, features used, and error logs

c. Location & Vehicle Data

• GPS location and movement patterns
• Vehicle performance and diagnostics
• Charging sessions, energy consumption, route history

d. Telemetry & Sensor Data

• Real-time metrics such as battery health, speed, and system alerts

2. How We Use Your Information

We use the data collected for the following purposes:

• To operate, maintain, and improve the App and our services
• To monitor usage and performance
• To diagnose and resolve technical issues
• To conduct analytics, research, and development
• To communicate with you about updates, features, or support
• To comply with legal obligations and enforce our Terms of Service

3. Ownership of Data

All data, including personal information, telemetry, usage statistics, and any other information collected through the App or related services, is and shall remain the sole and exclusive property of Ascentris Limited.
By using the App, you acknowledge and agree that Ascentris Limited may use, analyze, process, store, and share this data for internal purposes, product development, performance monitoring, business intelligence, marketing, and compliance.

4. Sharing and Disclosure

We do not sell your personal data. However, we may share information in the following limited circumstances:

• With trusted service providers: Who assist in hosting, analytics, security, or customer support, under confidentiality obligations.
• For legal reasons: If required by law, subpoena, or legal process.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. While we strive to protect your data, no method of transmission over the internet or method of electronic storage is 100% secure.

6. Data Retention

We retain data for as long as it is necessary for the purposes outlined in this policy, or as required by applicable law. Aggregated or anonymized data may be retained indefinitely.

7. Your Rights

Depending on your jurisdiction, you may have rights including:

• Access to the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent (where applicable)
• Object to or restrict processing of your data

To exercise your rights, contact us at the address below.

8. International Data Transfers

Your information may be transferred to—and maintained on—servers located outside your country of residence. By using our services, you consent to such transfers, provided appropriate safeguards are in place as required by law.

9. Children’s Privacy

The App is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected such data, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted in the App or on our website, and we will update the “Last Updated” date above. Continued use of the App constitutes acceptance of the updated policy.